CHOOSE WITH NO REGRET!!!
We believe we have provided you with all necessary information. Please, check carefully our size chart as well as products' descriptions before making your decision. If you are confused, we are willing to support at: firstname.lastname@example.org
Due to the production method we use for all of our products, we cannot accept returns.
Exchanges & Refunds (if applicable)
We only accept to exchange or refund, if:
- wrong item(s) delivered.
- the item is damaged or defective.
If you need to exchange it for the same item, please send us an email at email@example.com
- If your order hasn't been shipped yet, we charge a 10% cancellation fee to cancel your order.
- If the order has already been shipped, cancellation is not possible.
- We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
- If an item is missing, please contact our Customer Care team with the order number, the missing item's name and a picture of the package showing the shipping label
* Please be advised that if you can not provide us with the picture of the package showing the shipping label, it will not be possible for us to process your request.
Please bear in mind that product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colours of products may also appear different to those shown on the site. Most of the product images shown are not REAL product photos, but templates and mockups to showcase our designs.
What is the time frame to report a problem with my order?
You must report any problem related to your order before 60 days after your order has been shipped. If a claim is not submitted within the pre-required time, unfortunately, there's nothing we can do to help you.